Since all orders are unique to the Customer, All Sales Are Final. If we verify that we made an error,
we will re-print the order, as our sole and exclusive obligation related thereto, and as the Customer’s
exclusive remedy. Customer must notify City Signs in person, by phone, or by email within 5
business days of Customer’s receipt of the ordered products if there are any defects discovered in
the ordered product or the claim will be denied. In order to properly identify any issues with the
product, City Signs reserves the right to request photos or return of the product for verification. Make
sure to take photos of the damage to the package as well as the damage to its contents/product. If
we are not given proper documentation to file a claim (photos of the product AND package), the
claim and reorder will be the Customer’s responsibility and we cannot guarantee that you will be
reimbursed for your reprint. This is for the sake of honesty and quality control. City Signs will not
assume that a product is printed incorrectly based solely on a Customer’s word.